ruVPN Privacy Policy
1. General provisions
1.1. This Policy describes data processing when using ruvpn.io, making payments, using the control panel or Partner Program, and contacting ruVPN support.
1.2. By using the website or paying for the service, the user acknowledges this Policy.
1.3. ruVPN aims to process only the minimum data required to operate the service, maintain security, and account for payments.
2. Data we process
2.1. To provide the service, ruVPN may process email addresses and information about orders, plans, subscription terms, connection counts, selected protocols, and locations.
2.2. For payment accounting, we process amount, currency, status, date, order identifier, and the payment provider's response.
2.3. When support is contacted, we may process email, subject, correspondence, service details, and technical information supplied for diagnosis.
2.4. To prevent abuse, we may process IP address, user agent, payment-attempt data, control-panel activity, and anti-spam check results.
3. Payment data
3.1. Bank card, account, and payment-instrument details are processed by the payment provider and are not stored by ruVPN.
3.2. ruVPN retains only the technical information needed to confirm payments, renew services, process refunds, reconcile payments, and support users.
4. Purposes of processing
4.1. Data is used to create and renew services, send management links, provide configurations, calculate prices, and process payment operations.
4.2. Data is also used for support, spam and fraud prevention, partner commission accounting, refunds, and service-quality analysis.
5. Cookies and analytics
5.1. The website may use cookies and similar technical mechanisms for sessions, referral attribution, form protection, and basic traffic analytics.
5.2. Disabling cookies may affect checkout, the control panel, and partner attribution.
6. Disclosure to third parties
6.1. Data may be disclosed to payment providers, email services, hosting providers, and technical contractors only to the extent required to operate the service.
6.2. ruVPN does not sell personal data or provide it to advertising networks for their own use.
6.3. Data may be disclosed in response to a lawful and binding request from an authorized body.
7. Retention
7.1. Active-service data is retained for the subscription term.
7.2. Order, payment, refund, partner commission, and support history may be retained longer as needed for accounting, security, dispute resolution, and lawful requirements.
7.3. Technical logs and usage statistics are aggregated, reduced, or deleted under retention rules where possible to avoid unnecessary accumulation.
8. Data security
8.1. ruVPN applies organizational and technical safeguards, including access restrictions, encrypted channels, staff permission controls, backups, and audit of critical actions.
8.2. Administrative areas are restricted to authorized users and protected by security checks.
9. User rights
9.1. Users may request information about processing, correction of inaccurate data, deletion where permitted, or withdrawal of consent.
9.2. For personal-data questions, email privacy@ruvpn.io or support@ruvpn.io and include the address used to order the service.
10. Changes to this Policy
10.1. ruVPN may update this Policy. The current version is always available at ruvpn.io/privacy.
10.2. Material changes are published on the website and apply after publication unless the new revision states otherwise.